Find answers to common questions about our wines, orders, and services.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for larger orders.
Orders can be modified within 2 hours of placement. Please contact customer service immediately if you need to make changes.
Yes! We offer complimentary gift wrapping for all orders. Simply select the gift wrap option at checkout and include a personalized message.
Standard shipping takes 5-7 business days within Germany. Express delivery is available for 2-3 day delivery. EU orders typically take 7-10 business days.
Yes, we ship to all EU countries. International shipping outside the EU is available on a case-by-case basis. Contact us for a shipping quote.
All wines are carefully packaged in protective boxes with insulation and individual bottle wrapping to ensure safe transit and maintain optimal temperature.
Store wines in a cool, dark place at 12-15°C (54-59°F). Keep bottles on their side to keep corks moist. Avoid temperature fluctuations and direct sunlight.
White wines: 7-10°C (45-50°F), Red wines: 15-18°C (59-64°F), Sparkling wines: 6-8°C (43-46°F). Each product page includes specific serving recommendations.
White wines: 3-5 days refrigerated with a cork. Red wines: 3-5 days in a cool place with a cork. Sparkling wines: 1-3 days with a wine stopper. Use a vacuum pump for longer preservation.
Many of our wines are produced using organic and biodynamic methods. Look for the organic certification badge on individual product pages.
Yes! We regularly host wine tasting events at our vineyard. Check our events page for upcoming tastings and workshops.
Absolutely! We welcome visitors by appointment. Contact us to schedule a tour and tasting experience.
Yes, we can host private tastings, celebrations, and corporate events. Contact our events team for more information and availability.
We accept returns of unopened bottles within 30 days of delivery. See our Returns & Exchanges page for complete details.
Contact us immediately with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs.
Yes, exchanges are accepted within 30 days. We'll either refund or charge any price difference.
Yes! Our Wine Club offers exclusive access to limited releases, special discounts, and invitations to member-only events. Sign up for our newsletter to learn more.
Yes, many of our wines offer volume pricing for 6+ or 12+ bottles. Look for volume discount pricing on individual product pages.
Can't find the answer you're looking for? Contact our customer service team at info@vinumdivinum.com or call us during business hours. We're here to help!
